How Fat Media handles your information.

We collect information you provide directly, including your name, email address, phone number, business details, inquiry messages, consultation requests, client account details, and files or brand assets you choose to upload.

When you create or use a client portal account, we may store account identifiers, profile details, project records, order history, and information needed to provide the portal experience.

When you contact us through forms, WhatsApp, email, phone, or social platforms, we may keep the conversation and related contact details so we can respond and manage the relationship.

We use your information to respond to inquiries, provide services, manage client accounts, deliver courses or consultations, process orders, support projects, and improve the website and client portal.

We may use your contact details to send service updates, project messages, receipts, account emails, password reset links, and other transactional communication related to your activity with Fat Media.

We may use business and project information to plan strategy, prepare deliverables, maintain records, measure performance, and provide support.

If you sign in with email, password, or Google, authentication providers may share account information such as your name, email address, profile image, and verification status.

Authentication cookies or similar session technologies are used to keep you signed in and protect access to client-only areas.

You are responsible for keeping your login details secure and for notifying us if you believe your account has been accessed without permission.

Payments may be processed by third-party payment providers. Fat Media does not store full payment card details on this website.

We may use trusted third-party services for hosting, analytics, email delivery, payment processing, authentication, file storage, maps, AI tools, and communication workflows.

Those services process information according to their own terms and privacy practices, while we use them only as needed to operate the website, portal, and services.

The website and client portal may use cookies, local storage, logs, and similar technologies to support security, authentication, preferences, analytics, and basic site functionality.

Technical information may include device type, browser, IP address, referring pages, pages visited, timestamps, and error or diagnostic information.

You can control some cookies through your browser settings, but disabling required cookies may prevent the client portal or account features from working correctly.

We do not sell your personal information.

We may share information with service providers, contractors, payment processors, or platform partners where necessary to deliver work, operate systems, process payments, or provide support.

We may disclose information if required by law, to protect our rights, to prevent fraud or abuse, or to respond to lawful requests from authorities.

We keep information for as long as needed to provide services, maintain records, resolve disputes, comply with legal or accounting obligations, and support active or past client relationships.

We use reasonable administrative, technical, and organizational safeguards to protect information, but no online system can be guaranteed completely secure.

If a security issue affects your information in a meaningful way, we will take reasonable steps to investigate and respond.

You can contact us to request access, correction, or deletion of personal information we hold about you, subject to legitimate business, legal, security, or accounting needs.

You can opt out of non-essential marketing messages where an unsubscribe or opt-out option is provided.

For privacy questions, account requests, or data concerns, contact Fat Media through the contact page.